As you might have already been able to figure out, I am a stickler for quality and service. Call me crazy, but I feel that a person should get the most out of each and every dollar they spend. We all work hard for our money and should be treated with respect and kindness when we chose to spend it.
I guess this point is most exemplified when I go to the supermarket. Ok, I know what you are thinking. Dave has really blown his lid, what the hell does a supermarket have to do with my philosophy? Read on o' cigar lover and you will see. How many times have you had a really pleasant grocery experience? I don't think I ever have. Usually problems start from the minute I get out of my car. I start to wonder if somebody is going to push one of the hundred shopping carts in the lot into my car, leaving a big dent. Once inside, none of the items have the correct prices on them, the person in front of me has their weight in coupons, and the register breaks just when I am next. Still at the end of it all I fork over my hard earned cash and push my cart back to the car.
Why? Well I need food and where else am I going to go? The store owner knows we will put up with just about anything to get our groceries. So why should he care?
Well I hate to say it, but I work just the opposite. I know there are plenty of places where you can buy humidors. Some of them are online, some are mail order, some are even down the street. I need you way more than you need me, and I never forget that! That is why I offer so much more. I don't just sell a humidor and say goodbye. I stand behind my products. If there is ever a problem, I am here to fix it. Why? I do it because I want you to get the most value for your hard earned money. This is how I want to be treated when I go out and spend my money, so why should I give you anything less?
I started this business in 1997 and it has grown each and every year. Still through it all I have tried to be a merchant that customers can relate to. Maybe an item gets sent broken, or a customer realizes a lighter isn't right for them. No matter what the reason is, I always try to satisfy. Now I am not perfect, far from it actually. I do try my hardest but mistakes do happen. I hate making mistakes, but when they happen I try my hardest to get them corrected quickly.
To all of you, from all of us at BuyLighters.com - Thank you and stay smoky!
Founder & CEO